Monica Ptomey

Monica Ptomey
Member Service - GSW Branch

For new members, the realization that AA Credit Union offers much more than checking and savings accounts often comes as a surprise.

Member Service Representative Monica Ptomey deals with more than her fair share of new members at the bustling Flight Academy branch, and she's constantly kept on her toes welcoming new hires into the Credit Union fold, providing account information, loan referrals, share certificate information and dealing with all the back office paperwork that keeps every financial institution running smoothly.

With more than 13 years of Credit Union experience, Monica says the part of her job she enjoys most is "not just helping members, but being able to educate them on all the many ways we can help them. Whether it's referring them to the Flagship Financial Group or connecting them to one of our mortgage officers, I love helping them learn about everything we have to offer."

Monica finds that members she deals with appreciate the accuracy and competence displayed by the Credit Union staff.

"Our members need to know that their money is in good hands," she says,"when they walk in to make a deposit, we know how to handle their money. They trust that we're not going to put them into a loan they can't handle or set up a car loan they can't afford. A lot of our members have had bad experiences with other financial institutions and it's important that make sure that their interests are looked after first and foremost."